Frequently asked questions.

If you need to update your shipping address, please email info@die-tassen.com right away with your order number and the correct address. While we strive to accommodate address changes promptly, we cannot be responsible for any errors in the shipping address provided.

Most carriers typically require around 48 hours to consistently update tracking information. If more than a week passes from the last scan date without any updates, please contact us at info@die-tassen.com with your order number.

We typically ship within 24 hours via standard shipping. Delivery within Europe: 5–18 business days.

You have 30 days from the delivery date of your package to exchange or return items. All products must be in unused condition, have a sellable appearance, and remain unopened if they have seals. Please email info@die-tassen.com to request a return authorisation number.

If you'd like a return label, please note that the cost of return shipping will be deducted from your total refund. Just a reminder — we offer free exchanges!

We carry mugs in ceramic, glass and stainless steel — all durable, recyclable materials.

Most ceramic, glass, and stainless steel mugs are dishwasher safe.